"The team at The Surrey, especially Natalie and the Chef went out of their way to accommodate us."
Carla Dobbyn from New Zealand
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"The venue has a natural atmosphere / personality, is unpretentious, and we didn't even have to do any dressing to the function room at all."
Julie
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"Whenever I come to NZ for a family visit, I tend to stay at The Surrey as it is in a great location."
Susanz from United States
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Leisure
Amenities
The Surrey Hotel offers clean and comfortable rooms with versatile layouts, decorated in a Tudor style with handpicked antiques. Guests have access to an indoor heated swimming pool, a gymnasium, and guest laundry facilities. The property also provides five versatile conference rooms for meetings and special events.
Dining
The Surrey Pub is located in the main building and serves breakfast, lunch, and dinner in an English pub setting with an outdoor patio area. The menu features local New Zealand cuisine and wine, with seasonal dining options available on the sunny deck. Happy hour and live sport events are offered at the pub.
Location
The hotel is a 5-minute drive from Auckland CBD and offers complimentary parking on site. Ponsonby, Western Springs, and Eden Park are all within a 20-minute walk, with Auckland Zoo also within walking distance. Auckland Airport is a 30-minute drive away, with bus routes and easy access to local cafes and shops.
Family-Friendly Stays
The Surrey Hotel provides family-friendly facilities with kid-friendly meal options available in the restaurant. The indoor heated swimming pool is open year-round and has a fence around it for safety. Guests can also use the guest laundry and take advantage of the hotel's proximity to the zoo and nearby parks.
Business & Events
The hotel has five conference rooms suitable for business events, along with a 24-hour front desk and meeting/banquet facilities. Corporate travelers can access the gymnasium and guest laundry, and the hotel offers car hire and packed lunches on request. Fax/photocopying and luggage storage are also available.
Highlights
Location: 5-minute drive to Auckland CBD, walking distance to Eden Park and Auckland Zoo
Parking: Free on-site parking for all guests
Pool: Indoor heated swimming pool with fence, open year-round
Dining: The Surrey Pub with local cuisine, seasonal deck, live sport events
Business: Five conference rooms with meeting/banquet facilities
Family: Kid-friendly meals, guest laundry, proximity to attractions
“The Surrey's Tudor style sets a distinctive tone, and I noticed the practical perks, like 24-hour check-in and immediate bus access, are real advantages for Auckland visitors; the suites appear spacious and well-equipped. Its solid location near dining and Eden Park adds to the appeal. A dependable choice, blending convenience with a touch of British charm.”
Grace WhitmanContent & Editorial Director at Familyhotels
Choose from a variety of room types
Choose from a wide variety of rooms designed for families, including double rooms, family suites, and rooms with breakfast included
Studio
2 persons
270 sq. feet
1 Single Bed or 1 Double Bed
Air conditioning
Heating
room details
Deluxe Twin Room
2 persons
220 sq. feet
2 King Size Beds
Air conditioning
Heating
room details
Superior Twin Room
2 persons
220 sq. feet
2 Double beds
Air conditioning
Heating
room details
Show all rooms
Availability and pricing for your selected dates
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Facilities
Each family-friendly hotel provides top-notch amenities for an unforgettable stay with your loved ones
Facilities: Great
8.4/10Review score
General
No smoking on site
Free Wi-Fi
Parking
24-hour reception
No pets allowed
Rooms/ Facilities for disabled
Wheelchair access
Luggage storage
Lift
Coffee shop
Smoke detectors
Key card access
Sports & Fitness
Fitness centre
Guest Parking
Private parking is possible on site for free.
Services
Room service
Housekeeping
Car hire
Laundry
Happy hour
Dining
Restaurant
Snack bar
Bar/ Lounge area
Packed lunches
Special diet menus
Business
Meeting/ Banquet facilities
Fax/Photocopying
Children
Children's menu
Facilities for people with disabilities
Toilet for disabled
Spa & Leisure
Plunge pool
Indoor swimming pool
Room features
Free Wi-Fi in rooms
Air conditioning
Heating
Sitting area
Dining table
Bathroom
Free toiletries
Self-catering
Electric kettle
Cookware/ Kitchen utensils
Media
Flat-screen TV
Room decor
Carpeted floor
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Dining Onsite
The Surrey Hotel offers exceptional dining experiences with a delightful European flair, inviting guests to indulge in wholesome flavors while soaking in the warm, family-friendly atmosphere. Enjoy the charm of onsite dining, whether it's a cozy breakfast, leisurely brunch, or a hearty dinner with loved ones.
The Surrey Restaurant & Pub
European cuisine with a focus on wholesome meals
Ambiance
A traditional and family-friendly setting, complete with an inviting covered deck for al fresco dining year-round.
Key Offerings
A broad selection of kid-friendly meals alongside delicious vegetarian and meat dishes. Culinary offerings are complemented by premium wines from Auckland's neighboring wineries, creating a unique local dining experience.
Reservation
Recommended for optimal seating during peak hours.
Open daily from 07:00 to 21:00 for breakfast, brunch, lunch, and dinner.
The Surrey Hotel Location
465 Great North Road, Grey Lynn, Auckland, 1021,
Map view
City landmarks
Tower
SkyTower
1.8 mi
Zoo
Auckland Zoo
1.6 mi
Museum
Museum of Transport and Technology
1.0 mi
Stadium
Western Springs Stadium and Park
4700 ft
Landmark
Queen Street
1.4 mi
Park
Western Park
5000 ft
Landmark
Kingsland
2800 ft
Square
Aotea Square
1.7 mi
Mountain
Mount Eden
1.6 mi
Gallery
Auckland Art Gallery Toi o Tamaki
1.8 mi
Park
Auckland War Memorial Museum
2.2 mi
Landmark
Nixon Park
2300 ft
Landmark
37 Ariki St
2300 ft
Landmark
Viaduct Harbour
2.0 mi
Mall
Ponsonby Central
4300 ft
Theatre
Aotea Centre
1.6 mi
Market
Countdown Ponsonby
4200 ft
Park
Western Springs Lakeside Park
4700 ft
Public Building
Auckland Town Hall
1.6 mi
Store
Eden Noodles Cafe
4400 ft
Landmark
Auckland Unitarian Church
4600 ft
Landmark
Monkey Hill
3600 ft
Park
Albert Park
1.9 mi
Gallery
Whitespace Contemporary Art
3900 ft
Store
Countdown Grey Lynn
5000 ft
Landmark
Auckland Buddhist Centre
4000 ft
Landmark
Ponsonby
1.7 mi
Landmark
Western Springs Park
1.3 mi
Nearby
Store
Countdown Grey Lynn Central
800 ft
Grosvenor Street
Grey Lynn Paddling Pool
1700 ft
Restaurants
Kokako Cafe
800 ft
537 Great North Road Grey Lynn
Yaruki Japanese Restaurant
1200 ft
385 Great North Road
Pocket Bar and Kitchen
1100 ft
592 Great North Road Grey Lynn
Cafe Viet
1400 ft
2 Surrey Crescent
Urban Jungle Cafe
1200 ft
Unit 5 571 Great North Road
Empress of India
1400 ft
2 Surrey Crescent
Philippe's Chocolate
2200 ft
293-295 Great North Rd
Jafa Cafe
2800 ft
551 Richmond Road
Taiko Japanese Restaurant & Bar
5200 ft
460A New North Road Beside Kingsland Train Station
Explore Auckland
Explore Grey Lynn
Top Attractions
Activities
Dining
Entertainment
Museum of Transport and Technology
20 minutes' walk
Interactive exhibits on transport history. Unique for its collection of vintage vehicles and regular guided tours.
Auckland Zoo
30 minutes' walk
Home to diverse animal species, featuring immersive habitats. Offers special family-oriented events throughout the year.
Western Springs Stadium and Park
18 minutes' walk
Lush park area perfect for picnics and outdoor sports. Close to the lake, offering a tranquil nature escape.
SkyTower
30 minutes' walk
Iconic observation tower with breathtaking views. Unique dining experience in the revolving restaurant at the top.
Biking the Western Springs
18 minutes' walk
Scenic biking trails around the lake. Rentals available nearby; perfect for thrill-seekers and nature lovers.
Wellness at Urban Jungle Cafe
5 minutes' walk
Relaxing cafe with healthy menu options. Ideal for unwinding; reservations recommended for larger groups.
Kokako Cafe
3 minutes' walk
Sustainably sourced ingredients with a laid-back vibe. Known for delicious coffee and organic, seasonal dishes.
Yaruki Japanese Restaurant
5 minutes' walk
Authentic Japanese dining with sushi and ramen specialties. Cozy atmosphere; caters to dietary needs.
Pocket Bar and Kitchen
4 minutes' walk
Casual dining place offering crafted cocktails and local fare. Great evening ambience; reservations encouraged.
Kingsland
10 minutes' walk
Vibrant area with pubs and live music venues. Regular events and a great nightlife scene make it popular for all ages.
Aotea Square
30 minutes' walk
Cultural hub featuring outdoor events and performances. Family-friendly atmosphere with seasonal festivals and activities.
Tips on navigating the city
City Centre
Auckland 24 min · 1.2 mi
Airports
Auckland (AKL) 37 min · 15.1 mi
Great Barrier (GBZ) 180 min · 74.4 mi
Train
Train Station - Kingsland 11 min · 3000 ft
Train Station - Morningside 14 min · 3700 ft
Bus
Bus stop 2 min · 400 ft
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Check Rates
Property information and rules
Check-in
from 14:00-23:59
Check-out
until 10 am
Guest Parking
Private parking is possible on site for free.
Internet
High-speed internet access is available in public areas for free.
Children & extra beds
There are no extra beds provided in a room.
Pets
Pets are not allowed.
Languages
English, Japanese, Thai, Tagalog / Filipino
Number of rooms:
75
Former name
Quality Inn West End
Family-focused reviews and ratings
Read feedback from other families who have stayed to ensure you make the right choice.
Cleanliness
8.8/10
Comfort
8.7/10
Facilities
8.4/10
Free Wi-Fi
8.6/10
Location
9.0/10
Staff
9.2/10
Value for money
8.7/10
Pros
Friendly staff
Clean towels
Close location
Cons
Difficult door
Uncomfortable beds
Unusable WiFi
Guest reviews
based on 2412 reviews
8.3/10
No reviews yet on our siteUnfortunately, our guests have not yet left any reviews for this hotel, but you can read reviews from Booking.com.
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FAQs
About The Surrey Hotel
What is the check-in and check-out policy at The Surrey Hotel?
Check-in is at 14:00 and check-out is by 10:00.
How far is The Surrey Hotel from Auckland Airport?
Auckland Airport is 30 minutes' drive away, approximately 25 km from the hotel.
What type of dining options are available at The Surrey Hotel?
The Surrey Pub offers breakfast, lunch, and dinner with a menu featuring hearty homestyle cuisine.
Is parking available at The Surrey Hotel?
Complimentary private parking is available on-site for guests.
Are there swimming facilities at The Surrey Hotel?
Guests can enjoy a heated indoor swimming pool that is open all year.
Which nearby attractions can be reached from The Surrey Hotel?
Nearby attractions include Eden Park (2 km), Auckland Zoo (2 km), and the cafes of Ponsonby Road (2 km).
Does The Surrey Hotel offer any fitness facilities?
A gymnasium is available for guests wanting to maintain their fitness routine.
What room amenities can guests expect at The Surrey Hotel?
Rooms are equipped with air conditioning, a flat-screen TV, and a kitchenette with a mini fridge.
Is there a bar or lounge area at The Surrey Hotel?
The hotel features a bar/lounge area where guests can unwind and enjoy drinks.
What languages do the staff at The Surrey Hotel speak?
Staff members are fluent in English.
Are there facilities for disabled guests at The Surrey Hotel?
The hotel provides wheelchair access and facilities for disabled guests.
What nearby restaurants can guests visit from The Surrey Hotel?
Nearby dining options include Postal Service (0.5 km), Soul Thai (0.5 km), and Thai Kitchen Restaurant (0.5 km).
Does The Surrey Hotel provide any business services?
The hotel offers five versatile conference rooms suitable for meetings and special events.